Not only do our practitioners have a high level of expertise and undergo continuous learning and development, they’ve been handpicked for their ability to take care of you and to listen to you.

customer service guarantee Our Customer Service Guarantee

We work together to deliver you the best possible health outcome.

If you’re not happy, we’re not happy

Because we live by the philosophy that if you’re not happy, we’re not happy, we offer a customer service guarantee.

About our Customer Service Guarantee

If you’re not 100% happy with your consultation with us, we’ll give you a full refund.


Excel Physiotherapy and Wellness, Mascot Customer Service Guarantee

The claim must be lodged before the next service or up to a maximum of 4 days after the service has been delivered;
The refund will be made for the same value of the original service.
The refund services cannot be redeemed for cash or products.
The refund is not transferable.
The cancellation policy still applies.