COVID-19 – A message from our Practice Manager

09/03/2020

Dear Excel Community,

At Excel Physiotherapy and Wellness, we take your wellbeing very seriously.

We know it’s a difficult time for everyone right now with so much uncertainty in our community. I would like to take a moment to connect with you during this challenging time as COVID-19 takes a greater impact on our clients, our team and our local and global community.

Until the authorities tell us otherwise, we remain open – to care, to nurture and to support all of our valued clients through these unprecedented times.

We are committed to ensuring the highest standards of cleanliness and hygiene.

We have implemented additional daily cleaning services. Antiseptic hand wash and antibacterial hand gel are available at reception, in our bathroom, in our gym and in all treatment rooms. We strongly encourage our clients to use before and after treatments. We are thoroughly sanitising rooms and equipment before and after each client.

We also ask for your cooperation. If you have transited or travelled through an infected country in the last 14 days, have been in contact with someone suspected or confirmed of having Coronavirus and have symptoms of cough, fever or shortness of breath, please reschedule your appointment.

Our 24 hour cancellation fee has been temporarily suspended.

Unfortunately all group fitness classes have been placed on hold for the time being. We are looking into potentially offering live streaming of classes so that you, our wonderful clients can stay physically and mentally active during this challenging time. We will reach out and let you know if this becomes available.

Please take adequate rest and sleep, keep water, fruit and vegetable uptake for nourishment and of course take only what you need. We have wonderful essential oils and organic teas, magnesium bath salts to help with nervous tension and sleep and apple cider vinegar to assist with immune function here in the practice.

As a small business we may reduce our hours in the coming weeks to accommodate this downturn. Please check back to our home page for all updates to our schedule or click here to check our appointments online.

We thank you for continuing to support us, stay well and together, we will all get through this

 

With warmest regards,

Brooke Duncan

Practice Manager and Yoga Teacher