Frequently asked questions regarding physiotherapy, injury treatment, appointments and health fund rebates.

Our practitioners are primary health care practitioners. That means that you may come in without a GP’s referral. We will assess the situation and make any relevant recommendations regarding communication with your GP or other health care practitioner. You do need a current referral if you are claiming under Work Cover, Veteran Affairs, EPC or CTP.

Our practice is open from 8am-7pm Monday to Friday and 9am-4.30pm on Saturday. We will endeavour to see you on the day you call or within 24 hours.

Appointments can be made in person, online or by telephone.

We recommend your initial appointment time be 60 minutes, allowing for a full consultation and also treatment time. We also offer 30 minutes for those who are time-poor, on a lunch break or have a small area of injury. Subsequent appointments are 30 minutes or we may recommend 60 minutes for complex or multiple area cases. Your practitioner will advise what is recommended for your unique concern.

Depending on the area being treated, your practitioner may ask you to change into specific clothing such as shorts. We have examination gowns at the clinic or you are more than welcome to bring your own.

If you have any correspondence from your doctor or surgeon, or any recent and relevant x-rays or reports, please bring these with you. Unfortunately, we cannot store x-rays on site.

Your practitioner will take a history of your current problem/s and perform a physical examination. Based on their findings, your practitioner will then devise a treatment plan for you that may involve manual therapy, movement correction, advice and a home exercise program tailored to your individual needs.

Often, simple musculoskeletal complaints are significantly better in just a few treatments. However, sometimes things may be more difficult to manage or require long term care. Your practitioner will discuss your prognosis, treatment and goals with you so that you can develop a suitable management plan together.

If you have private health cover which includes ‘extras’, you should be eligible to claim part of your treatment fee for physiotherapy and massage therapy. There are many different covers across a large number of insurers and you are best advised to check your level of cover with your insurer.

If you are covered, we offer instant claims through our onsite Healthpoint machine. This allows you to claim your health fund rebate at our clinic, leaving you only the gap to pay. You will need to bring your health fund card with you.

If your GP has issued you a GP Management Plan and a Team Care Arrangement, eligible Medicare patients may access Medicare rebates for up to 5 allied health services per calender year. Please discuss your eligibility with your GP.

Yes. A doctor’s referral, your insurance company details and claim number is required at your initial appointment. If you do not have this information, you will be billed at the time of your consultation.

Excel Physiotherapy and Wellness is committed to protecting the confidentiality and privacy of our patients, clients, contractors and staff and as such is intent on complying with the Privacy Act 1988 and subsequent Privacy Amendment Act 2012. It is thus the policy of Excel Physiotherapy and Wellness to comply with the National Privacy Principles set out in the Act.